FAQ
Get in contact with Rugs & Chairs
Whether you’re looking for the perfect handcrafted rug or a statement chair for your home, our team is here to help. If you have questions about a product, shipping, customization, or your order, please contact us and we’ll be happy to assist you every step of the way.
We welcome partnerships with interior designers, architects, retailers, boutique hotels, and hospitality projects. We offer wholesale pricing, trade accounts, and personalized sourcing for residential and commercial spaces. Contact us to discuss your project or request our trade catalog.
Email: support@rugsandchairs.com
Opening Hours: Mo-Th 9-17, Fr 9-16
If your order arrives damaged or does not meet your expectations, please contact our customer support team as soon as possible. To help us resolve your request quickly, include your order number, a brief description of the issue, and clear photographs of the product and its packaging.
We carefully inspect every handcrafted piece before shipment. However, because our products are made by hand using natural materials, slight variations in color, texture, size, and pattern are part of their unique character and are not considered defects.
Email: support@rugsandchairs.com
Phone: +212 660 07 937
Opening Hours: Mo-Th 9-17, Fr 9-16
Products - General questions
If you have questions about a specific product, our team is happy to help. We can provide detailed information about dimensions, materials, craftsmanship, color variations, care instructions, and availability. Because every piece is handcrafted, slight variations are natural and make each item truly unique.
Yes. We offer custom-made rugs and furniture for residential, hospitality, and commercial projects. Whether you need a specific size, color palette, or design, we work closely with our artisans to create pieces tailored to your vision. Contact us to discuss your project and receive a personalized quotation.
Our rugs and furniture are designed to last for generations with proper care. Wool rugs should be vacuumed regularly and cleaned professionally when needed. Walnut chairs can be maintained with a soft, dry cloth and should be kept away from excessive moisture and prolonged direct sunlight. Care recommendations are included with every purchase to help preserve the beauty of your handcrafted piece.
Absolutely. Every rug and chair is handcrafted by skilled Moroccan artisans using traditional techniques and carefully selected natural materials. We work directly with local workshops and artisan communities, supporting ethical craftsmanship while preserving Morocco’s rich cultural heritage. Each piece is made with quality, authenticity, and longevity in mind.
Delivery Tme & Tracking
Shipping costs are calculated based on the destination, package size, weight, and the products in your order. The final shipping fee will be displayed during checkout before payment is completed. For large furniture or wholesale orders, our team will provide a personalized shipping quotation.
Delivery times vary depending on your location and whether your item is in stock or made to order. Most orders are shipped within a few business days, while custom pieces may require additional production time. Once your order has been dispatched, you’ll receive a confirmation email with tracking information.
