Delivery & Return

Delivery

At Rugs & Chairs, every piece is carefully handcrafted and prepared for its journey to your home. From handwoven wool rugs to solid walnut chairs upholstered with vintage Moroccan kilim textiles, we take every measure to ensure your order arrives safely and in perfect condition.

We ship worldwide through trusted delivery partners selected for their reliability and care. Shipping times vary depending on your location, product availability, and whether your item is in stock or made to order. Estimated delivery times are displayed on each product page, and you will receive a tracking number by email once your order has been dispatched.

For larger furniture, custom orders, or wholesale purchases, delivery may be arranged through a specialized freight service. If your order contains multiple items, they may arrive in separate shipments to ensure the fastest possible delivery.

Should you have any questions regarding shipping, delivery estimates, or special delivery requests, our customer support team is always happy to assist.

Shipping Fee & Locations

Shipping costs are calculated at checkout based on your destination, package size, and the products in your order. For oversized furniture, custom-made pieces, or bulk orders, we will provide a personalized shipping quotation before your order is confirmed.

Please note that customs duties, import taxes, and local fees may apply for international shipments depending on your country’s regulations. These charges are the responsibility of the recipient.

Returns

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 14 days of receiving your item.

Products should be returned unused, in their original condition, and with their original packaging whenever possible. Once the returned item has been inspected and approved, your refund will be processed using the original payment method.

Because many of our products are handcrafted, vintage, or made to order, custom orders and personalized items may not be eligible for return unless they arrive damaged or defective.

Damaged or Incorrect Orders

We carefully inspect every item before it leaves our workshop. If your order arrives damaged during transit or you receive the wrong item, please notify us within 48 hours of delivery.

To help us resolve the issue quickly, include your order number along with clear photographs of the product, its packaging, and any visible damage. We will work promptly to arrange a replacement, repair, or refund where appropriate.

Need Assistance?

If you have any questions about delivery, returns, or your order, our customer support team is here to help. We are committed to making your experience with Rugs & Chairs as seamless as the craftsmanship behind every piece.

If you plan to return your item, please get in touch with support@rugsandchairs.com or call +212 660 07 937 to make arrangements.